Thursday, May 29, 2008
22nd May 2008Johny finally started his training on configuring a PBX server with a real-time environment. from morning, i put my 100% concentration into his words and asked questions when necessary. started from restoring from image, connecting to FTP server to upload some files and then comes to touching the PBX server; changing the server IP address, doing the dial plan, recording voice prompt. notes jotted down, he looked at my configurations before i write and save it. but, frankly speaking, i felt he just scanned through and did not check all properly.
sharp at 6pm, he left office without a word. super worried. 23rd will be his LAST day. there after he will leave LGA. no where to seek solutions except Antonio & Wai Phiang. but that isn't part of their job scope. haix. informed Zhangtao and he spoke to Johny the next day.
23rd May 2008as usual, Johny only came strolling into office at 0930 hours when our office hours is 0830 hours. wasted an hour precious time. never mind suan. we moved all the things up to data centre and tested with the ISDN E1 line. HE changed the mainline number to our office ISDN number. HE made amendments to the dial plan. HE had supposedly checked through what i did before i save and write to disk. but when the server is in live mode, called the number but cant get through. no dialtone at all. auto hang up after 2 seconds. HE pointed the finger at me straight. "FAITH! what did you do? what changes u make? see? now not working! how? AIYO!" damn crap can. never i bear with it. told him i really did nothing; he can compare it against the original file from the image on FTP server. so he did it. he looked at it for an half an hour; unable to figure out. just left for lunch. FREAK IT. i left half a day only. and he surely leave on the dot nor. no choice, go back to Zhangtao and complained about his attitude.
he is back from lunch earlier than me. by right he shd have gone up and figure out what went wrong or at least reconfigure the dial plan himself. but he didn't. he waited for me and we went up together. again stared at the screen and make comparisons. after another hour he finally found the mistake and told me, "don't worry. its not your fault. you didnt do anything". i see him amended a line inside dial plan; the syntax is wrong for only one single line. i looked at the original file from FTP server. IT DOES NOT HAVE THE SYNTAX too. ahhhh! tested everything then. found out the server time is wrong; required internet to update it from web. so yea. considered completed.
happy but... deployment comes next week. who knows what will happen... plus i picked up all the basic configurations in 2 days. its not gonna be easy for me to pull out from PBX thing in future. T_T
28th May 2008today is actual set up of the aboved server at customer's site. went down with Michael/Kok Pin at 1430 hours cos wanna make sure all is working fine & wanna see the results myself. Michael had not preconfigured those stuff i requested earlier. faintz. took 2.5 hours. but hey never mind. its alright. at least cust does see us working on it. all preconfig settled at about 1730 hours. comes plugging in the IP phones and test. some works but others don't. (theres total 37 phones) keep having an username/auth name failed error as the phone isn't registered inside the server.
checked phone config manually; no issue. restore to factory settings get the profile & ext nbr but no green light. when into web interface; changed SIP pwd, cannot. recreate user, ext & device. cannot. reboot server; originally some can become cannot and vice versa. reboot server many times. finally the reboot at 2130 hours seem to work; 36 users are registered. missing only one user. troubleshoot til 2200 hours but to no avail. packed up for the day and headed for dinner. will be back to cust's site again tmr.
29th May 2008 (0439 hours is the time this whole entry is written)have been tossing and turning ever since 0100 hours. couldn't sleep. very worried. what if later go cust's site, turn on server, become 0 users registered? haix. my notes are all messed up in office. made up my mind shall target to reach office by 8am to arrange everything. and im gonna save all PBX info in a thumbdrive which belongs to me. will not borrow around anymore. must bring MBB/thumbdrive around liao. if needed, all preconfigurations i dont mind doing it.God, please bless me and look over me. thanks!
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5:14 AM
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